Did you the topics with known issues and possible workarounds?
For example, did you try doing this:
Update FlashUtil9e.exe at
C:\WINDOWS\system32\Macromed\Flash\
Double click it, install.
Run Genie Scout.
For example, did you try doing this:
Update FlashUtil9e.exe at
C:\WINDOWS\system32\Macromed\Flash\
Double click it, install.
Run Genie Scout.
