A crash dump is a generic name for any type of crash you encounter when running the game. Contained within the file is information related to what kind of crash you have, which in some circumstances Sports Interactive will ask you to upload to their FTP.
Deleting this file will not solve your crash dump.
First, remove any custom graphics
To get to the bottom of your issue, first up we'd ask you to remove any custom graphics/logos/skins etc you've added to your game to see if it was caused by them. If not, we'd then suggest the following:
Delete your settings files
To delete your Preferences Files please do the following:
1. Click "Start" then click "Run"
2. Type the following into the run box and press "Enter": %appdata% (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Go into the "Sports Interactive" Folder.
4. Go to the "Football Manager 2014" Folder.
5. Delete the "Preferences" Folder found inside here.
Windows Vista and Windows 7:
1. Click "Start"
2. Within the "Search Programs and Files" box, paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
3. Delete "Preferences" folder
1. Click "Desktop."
2. Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
3. In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2014 (Make sure you press Enter, it may otherwise say 'No items match your search')
4. Delete the "Preferences" folder
Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated.
Verify your game cache
- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the 'VERIFY INTEGRITY OF GAMECACHE...' button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.
- We recommend verifying your cache twice to make sure all files are fully downloaded
Change GPU rendering
: After launching the game, the screen is grey or black so I can't see anything or the menu buttons appear jumbled.
Your Graphics Card is likely having issues running the game in 'GPU Rendering mode'. If you change it to 'Software Rendering mode' this should solve your problem.
To do this via the in-game preferences, follow the instructions below:
- Enter your in-game preferences
- Click the 'Interface' tab
- Within the 'General' panel change the 'Rendering Mode' from 'GPU Assisted' to 'Software'
- Click the 'Confirm' button
If you cannot access your preferences you can change this when first launching the game by pressing and briefly holding:
ALT + SHIFT + F10 all at the same time.
This should resolve your issue.
Last resort, report it on SI forums
If none of that works, we'll ask you to register on the official Sports Interactive forums and create your own thread within the Tech Issues/Crashes sub-forum
Within this thread they'll need you to tell them when exactly the game crashes for you.
- Is it always on the same date, or is it random?
- Have you used any type of editing tool? If so, what changes did you make?
- If the crash is random, when does it occur? Is it during processing, when clicking a specific screen (say a players profile) or is it during or when going to a match?
If crash always occurs on the same date...
If your crash is always on the same date and the above steps haven't helped, please upload your save game to their FTP and let them know the file name and date it crashes within your own thread. FTP details
They'd then ask you for technical information, such as if you're running any kind of anti-virus and what type and to post your dxdiag details for them to look at.
How to access and post your dxdiag details
1. Go to your Start Menu (Windows).
2. For XP: Click on Run in the Start Menu.
For Vista/Win7/Win8: On the bottom left there should be start search area. Type in Run then press Enter.
3. Type in dxdiag then press Enter.
4. Dxdiag window should open. If it asks you all sorts of license questions just say yes.
5. On the bottom portion of the dxdiag window there should be a button that says Save All
6. Save the file as a txt document.
Once this has been done, a member of SI technical team will be able to reply to your thread and attempt to resolve your issue.