For some reason there are a bunch of people with this issue, even with their key file placed in the correct folder.
Reinstall the latest version of GS20G after completely uninstalling the current version and restarting your pc/laptop.
After the installation is done, take the keyfile that was send to you and place it in the folder of GS20.
It should then look like this:
![]()
then open GS and see if it works as it should
Reinstall the latest version of GS20G after completely uninstalling the current version and restarting your pc/laptop.
After the installation is done, take the keyfile that was send to you and place it in the folder of GS20.
It should then look like this:

then open GS and see if it works as it should
1