Honestly, Genie Scout has a lot of advertised features that don't really work as intended. For me, the small fee is very much still worth it, no doubt about it, but they should really go through their marketing material and figure out what actually still works and what doesn't. If a feature works for the developer, but many people report errors, that's a major fault in the software, and the feature in question should be removed from the marketing material, even if he "can't replicate the issue, therefore he's unable to make it work consistently for everyone". Cool, no problem, stop advertising it then if you're 100% aware that many people have issues with it.
1
