FM14 won't update from beta to final

I have received this email from Nexway;

as per your request, we have cancelled your order # 18165XXX

You will receive a full refund within 7 business days should you have already been charged.

If you need further assistance or information, please don't hesitate to contact us again.

Best regards,

Nexway Customer Service

I am going to buy Turkey one at Nexway

Thanks for your support here, happy weekend