All players appear as goalkeeperr

I formatted my pc and re-installed genie scout g version. Now when i search for players all appear as goalkeepers. Even if i search for a team on "filter by squad".

I saw on a post made on this forum that "unmarking" de option "translate positions" should fix this problem but it didn´t, at least on my genie scout.

Any other solution?

When you format your computer or re-install Windows, your Unique ID changes. This means your key file no longer works. Therefore you need to send an email to Eugene with your new Unique ID and ask for a new key file. No need to donate again, he will send you a new key.

His email: genie [AT] fmscout.com

He checks his emails daily, so you should normally have your new key within 24 hours.