A quick google search reveals a similar topic, which includes your problem as well, that's actually right here in FMscout.com, here is a link: GS11 Common Bugs
According to the relevant part of the thread there is a known problem for some with running Genie Scout 11 on Windows 7.
It has been suggested in the thread that upgrading your Java and Flash Player to their latest versions might resolve the problem, so that should be your first step.
If that does not help you there are two last things for you to try (desperate as they may be):
1. Try to download and install GS11 build 127 instead of the 128 you have now (I believe that version is available in this site).
2. The linked thread above is very long and comprehensive, containing 18 pages. I didn't get the chance to read all of them, but you should give it a shot and see if there are any other suggested solutions which might help you with your specific problem.