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Genie Scout donation and key file

Started on 21 November 2015 by Stam
Latest Reply on 8 December 2024 by PTG1301
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No key here as well. Donated last Thursday, but still no key. Tried sending a couple of e-mails, but haven’t heard anything unfortunately
Did you send those emails to [email protected]? Eugene normally responds to his emails once a day, unless he's on holiday.
eerappellaand's avatar Group eerappellaand
1 yearEdited
2023-07-01 16:25#293193 Stam : Did you send those emails to [email protected]? Eugene normally responds to his emails once a day, unless he's on holiday.
Yup. Was a bit surprised, in the past the process would work automatically, or Eugene would answer within a couple of hours.

Edit: just got an e-mail, all’s well that ends well :-) Thanks for your reply
I informed Eugene earlier. There was a technical issue that prevented the automated sending of keys over the past couple of days. It should be fixed now.
Hi. I haven't received key also.
I donated a few days ago and sent an email.
Iv still not received my key!
any update?
Really frustrating!
I purchased the g edition several hours ago, and also have not received my key. I wonder how long it will take and why this cannot be automatically sent.
Hi,

I have also only received the first e-mail with the confirmation of the payment and download link.

No second e-mail with a key file received in my main inbox or spam folder.
Hi! I have donated to get the key file but its been over a day and still havent received a key file. I have also sent and email that was in the receipt email to ask when I will receive the file key but with no response.

How long does it normally take?
Isn't there a responsible person for this key file? I wrote to the chat, I sent an e-mail, I can't get any feedback, I still haven't received a single mail after 24 hours.
I didn't receive my key. I ask for your help, dear Eugene.

Unique ID: 2C-76E0-FB3F

E-Mail: [email protected]
I have reached out to Eugene and asked to specifically look into any key requests he missed and investigate the automated system that delivers keys after successful purchase.
2
2023-09-26 17:31#293809 Stam : I have reached out to Eugene and asked to specifically look into any key requests he missed and investigate the automated system that delivers keys after successful purchase.

Eugene contacted me via e-mail and delivered the key file. No problem :)
I changed my PC (motherboard and processor), and my FM Scout ID was changed. How can I get a new key? Eugene does not answer emails.
New id: 6F-AD80-F57F
No reply to my emails..
UiD : 9A-FC25-3773
[email protected]

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Stam
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