Money back guarantee?

Hello!

I bought FM16 this friday, but due to many reasons, I decided to opt for the money back guarantee via the website, the next day. According to the site, it takes 1-2 days for requests to be processed. It's been 4 days now, and no response. Not even a cofirmation that the support service has received my ticket. And when I click the help icon, it just forwards me to the same site as the refund form site.

So I'm writing this in hope that someone with the authority to speed up the process, reads it!

Kind regards, a regretful costumer!

Hi helvius,

Can you tell me your order id? Or send me a private message with the email you've used to complete the order. I'll contact nexway myself to speed up the process.

nexway don't email back to inform that the money have been returned, so make sure to check if your funds are already back. It normally takes 2 business days for the process to complete.

Thank you for your quick reply, I will forward the information you ask, in a private message