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How long should my download link take?

Started on 27 July 2011 by gerling182
Latest Reply on 28 July 2011 by paul1576
  • POSTS8
  • VIEWS5862
 
I purchased the game via this site 2 hours ago, and I still haven't received my download link - is this normal?
Are you sure the payment was processed successfully? Because I'm not seeing a sale done during the time margin you just described.

Normally you should receive your order's confirmation email within a few minutes once payment is successful.

Should you need assistance with your order, please don't hesitate to contact customer support.

By the way, thanks for choosing to buy the game from this site :)
Hi Stam,

Positive it worked, i've checked my paypal account. the invoice id was 9072253.
Alright then, please use the contact form in the link I mentioned on my previous reply and customer support will take care of this; it would be good to input your payment receipt number there and select the right reason of the request (eg. order confirmation code not received).

And just in case, make sure you check your "junk/spam" folder for that confirmation code email.
I'll just have to wait patiently for a reply now! Not making the most of my day off of work, was hoping to be halfway through a season by now!
Stam's avatar Administrators Stam
10 yearsEdited
Please accept my apologies for the inconvenience, even though I'm personally not in charge of the store's functionality and customer service.

Let me know how this works out for you.
Thanks for your help Stam! I just hope the email comes soon, the wife gets home in 3 hours, so my playing time window is decreasing by the minute!
Haha would love to know how this tale ended and if your wife arrived just as you were playing lol

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