User guide: Registering your FMSE license

Impossible importer licence

Good Afternoon

I would like to start that i have search everywhere for the answer before i have posted on here
I have brought FMRTE 19. i have installed this on Windows and work perfect, but i have now got a mac anc trying to install this on my MAC
I have requested a Reg file, which they provided, but when uploading this, it doesn't work on Sierra

I have searched for my activation code, so i can do this online, but again, i cannot seem to find this or even request this, as the only way i can requested a code, is a new activation file, which doesnt work on my MAC.

is there anything i can do? and how do i request/find my online activation, as the only answers i can find is, check your email, which i have and that only had a link to download

thanks in advance

Hello,
i have a player wich is banned for the next match since 3 matches... . I've check in FMSE a he's marked as banned. I've tried to change it but it'says that i have to buy a licence. So i did it, but it's impossible to import the code ? I've send a mail to the support without an answer....

does anyone knows hot to fit it ?

thank you
giulio