If you have trouble with your key-file (you lost it, you need a new one, etc), please email Eugene about it and he'll help you out. His email is: genie @ fmscout . com (remove spaces)
How quickly does the download to 14g normally come through? Donated a few hours ago but only email received is the PayPal receipt.
Once your donation is completed successfully, you will receive your 2 emails (besides the receipt). The 1st email will arrive almost instantly and will include a download link for the "g" version. The 2nd email will arrive within a few hours (or sooner) and will include your personal key-file. The key file is necessary to activate the "g" version.
If you're using Gmail, make sure to check the Promotions tab and your Spam folder.
Hi, my GS 14g couldn't update the version from 26 decembre what should I do?
Whenever there's a new version, Eugene sends an email to all GS14g owners with download link. But even if you didn't receive that, you can check for an update inside the program (main menu > help & support > check for new version).
when I run GS 14g, all players in the list are marked GK and estimating their potential they have only 40% to their best position.
There surely has to be a problem with your key file. Most likely you formatted or changed your computer and as a result your Unique ID changed. Find your new Unique ID, and email it to Eugene explaining this. He will see it and send you a new key file.
What can I do if I have lost my email with the key for FM Scout 14?
Send an email to Eugene and explain your situation.